All of our products are shipped ground using Canada Post. Shipping charges start at $10 and will vary depending on size and weight of the package and your location. If we do not have all of the products you ordered in stock we will not be able to partial ship your order however, we will notify you and let you know when your order will ship. 

Please note we are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Nor responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.  



All hair colour in stock ships between 1-3 days. Orders placed on the weekend will be shipped on the following Monday. If we do not have your hair colour in stock you will be notified and given an estimated ship and delivery date. Out of stock orders typically ship within 10-14 days. Please note once shipped delivery to BC can take anywhere from 7-14 days or perhaps longer to rural areas due to Covid-19. If you have any questions about delivery times please email us at


Unopened and unused products may be returned within 90 days. Please contact us at for returns. Shipping costs for returns will not be refunded. 


Payments may be made using Visa, Mastercard or Paypal. 

Use our secure Shopping Cart to select and order our products. 

Not comfortable ordering on line? No problem. We are happy to process your order by phone. Call us at: 877-958-8821
or email us at

(Payments appear on your credit card statement as "Cityhome")
You'll receive a confirmation email when you submit your order,
then a separate email when the order is shipped.


Why use PayPal?
While PayPal costs us, the merchant, a little more in fees, it's really good for the customer.
Shop without sharing your financial information. When you pay with PayPal, your credit/debit card and bank account numbers are never seen by the seller or merchant. Your financial information stays safe. Plus, you get extensive protection against unauthorized payments sent from your account.

Live in The Blue Mountains area and wish to pick up your order in person? Not a problem. Contact us anytime to make arrangements to pick up your order.